Run, Don't Walk, Away
We're going to have to go back a few months to summer. Well, May really. My husband had gotten in touch with a childhood friend of his, and they started texting each other alot, so we decided to get on unlimited text. So when I made the payment in May, I told the girl to add us onto unlimited text. Next thing I know, I get a phone bill for $1400!! I about had a heart attack! Eventually, I got that straightened out, but I couldn't afford to pay another bill for a while. Well, on Sept. 15, they cut off mine and my husbands service on our cell phones. I made the payment on Oct 26th and got the phone back on, so that's over a month that we went without our cell phones. So the payment I made on Oct 26th was $605. Imagine my surprise, and anger, when I go to make a call yesterday only to find out that the f'ers have turned off our cell phone AGAIN less than a month later!!
Mind you, they charged us all the reconnect fees, AND $175 PER PHONE for breaking our contract. Which I contend was not broken, because I made the payment and service was "restored" and our numbers stayed the same. I even asked the lady, because both our RAZRs are broken and we both need new phones, and I said if we were going to have a new contract, we needed new phones, and she said no, the contract was the same, although we were due for an upgrade in November.
Anyway, I was on the phone with them yesterday for almost TWO hours, which ended with me asking for corporate phone number and hanging up on the guy when he wouldn't give it to me. I was absolutely LIVID. They said when I made the payment on the 26th of October, that I only paid the past due only, and there was $171 due that day. I asked why she didn't tell me that when I paid the bill. I then asked him what that $171 was for. He said the house line for Oct 1- Nov 1 and the cell phones from Sept 21- Oct 21. I asked him why, since the cells were shut off on Sept 15 and not turned on until Oct 26, why would I pay for a month of service I didn't get? Well, apparently, that's part of your contract. It was "suspended", not "disconnected".
Whatever. That's just lingo for, let me rip you a new one. THEN, I asked about being charged for breaking the contract. Even though I paid the bill and we got them back on, they want to charge us $175 PER PHONE for breaking our contract. I wanted to tell him to get bent. And then when he wouldn't give me the corporate number, that really pissed me off. I did google it while I was on the phone with the guy- "STAN" was his name. And I said, "Oh look, here it is right here on your website. What did you say your name was? Stan? Do you have a last name?" "That's private information." "Well, do you have an extension?" "Yes I do." "Great... have a day." Click.
He wouldn't give it to me because I had to go up the chain of command. Well, after him, the chain of command had to call me back, so he kept asking for a phone number. I said, "I'm not at home and you can't have my work number. I'm on my cell phone, which you cut off and it went straight to billing when I tried to make a call. So if he has to call me, I suggest you restore my cell phone so he can reach me." What a bunch of assholes. If I get it straightened out when I call corporate today, I'll let you know. Our contract is up in March. I will NOT resign with AT & T, and I don't care how badly I want an iPhone. I've lived without it this long. This chicky is running from this corporation as fast as I possibly can. Before you get screwed, I suggest you run too.

